Frequently asked questions.

Memberships

  • Yes, absolutely!

    12-month memberships: You can pause your membership up to 3 times per 12-month membership cycle, for a minimum of 1 week and a maximum of 3 months.

    3-month memberships: You can pause your membership once per 3-month membership cycle, for a minimum of 1 week and a maximum of 4 weeks.

  • Simply email us with your requested pause dates, giving us at least 14 days' notice.

    If you need to request a pause with less than 14 days' notice, we'll always do our best to accommodate you, but please understand that we can't guarantee that the pause can be put in place without the required notice.

    Contact us at studiomanners@thrivepilates.nz or on the studio phone at 022 044 1612

  • Membership credits are non-transferable, so your credits can only be used by you.

    That said, when you sign up to one of our monthly memberships, you'll receive a complimentary New Client Intro Offer to gift to a friend!

    After signing up, we'll prompt you to send us your friend's details. We'll then get their account set up so they can use their complimentary 2-week pass!

  • Great! You're getting full use out of your membership — and then some!

    If you've used all of your allocated monthly credits and would like to book additional classes before your next membership renewal, you'll be prompted to purchase a drop-in at your membership's special drop-in rate.

    Your discounted membership drop-in rate is included in your membership description, which you can review before purchasing.

    There's no limit to the number of additional classes you can attend.

  • Absolutely.

    If you're consistently using more than your allocated credits each month, we'd definitely recommend considering an upgrade to a larger membership. Upgrades can be made at any time during your membership.

    If you're consistently not using all of your allocated credits, you may prefer to downgrade your membership. Downgrades incur a $40 administration fee. Please note that any pooled or rollover credits do not transfer across when downgrading your membership.

    If you'd like to chat with us about which membership is the best fit for you, just send us an email and we're happy to help.

    Contact us at studiomanners@thrivepilates.nz or on the studio phone at 022 044 1612

  • To cancel your membership, please email us with your cancellation request at least 14 days before your next scheduled renewal date.

    If your request is received with less than 14 days' notice, we'll always do our best to accommodate you, but we can't guarantee that the cancellation can be processed before your next renewal.

    Please note: If you request to cancel your membership before you've fulfilled your minimum membership term, an upfront payment of 50% of your remaining membership payments will apply.

    Contact us at studiomanners@thrivepilates.nz or on the studio phone at 022 044 1612

Bookings and Cancellations

  • As stated in our Terms & Conditions, we have a strict 16-hour cancellation policy for group classes and 24-hour cancellation policy for private classes. If less than 16- or 24-hour’s notice is given before the class, then the booking will be processed as a late cancellation whereby the class credit is deducted from your account.

  • We get that life happens. You get stuck in traffic, kids get sick, the dog escapes, the boss asks you to stay back to meet a deadline.

    As a boutique studio, we pride ourselves in our small class sizes. We love that we can give all of our clients individualized attention that would otherwise be diluted in large class sizes.

    Because of our limited class sizes, our cancellation policies ensure fairness to all our clients (and to our teachers) and help to support the sustainability of our small business.

  • As stated in our Terms & Conditions, we do not offer extensions or alterations to class packs.

    • If it’s more than 16 hours before class: Feel free to join the waitlist. If a spot opens up, Momence will automatically book you into the class and send you a confirmation.

    • If it’s less than 16 hours before class:‍ Momence stops automatically booking from the waitlist. If a spot opens up, you can book it manually.

    Please note you do need to have a class credit available before you can add yourself to the waitlist.

  • We can assist you with booking your private classes! Contact us at studiomanners@thrivepilates.nz or on the studio phone at 022 044 1612 and we can provide you with our instructor’s availability.

General questions

  • Our clients tend to wear activewear, but our main recommendation is to wear clothes that you feel comfortable in and that give you room to move, allowing you to complete exercises without restriction. For hygiene reasons we do ask that clients wear socks during classes.

  • We recommend that clients wear grip socks as in certain exercises the grip can help with stability and safety. Nevertheless, you are most welcome to wear your normal socks when attending classes. We do sell great quality grip socks here at our studio for $25 per pair! We have a range of different styles and designs that you can choose from and you are very welcome to purchase these when you arrive in the studio for classes.

  • We have two changing rooms/cubicles, as well as a bathroom that you can use to change on your arrival and exit. We also have safe cubby hole spaces near the reception area that you can place your shoes and belongings into during the class.

  • Yes, we do offer gift vouchers! You can purchase a gift voucher with a custom amount which someone can put towards a purchase of their liking, or you can purchase a specific new client introductory offer, single class or class pack.

    To purchase a printable gift voucher online, head to our Momence App or follow the link.

    Alternatively, you can come into the studio if you would like to purchase a physical gift voucher.

    Contact us at studiomanners@thrivepilates.nz or on the studio phone at 022 044 1612 to organise pick-up for a physical gift voucher.

    Please see our Gift card FAQ page for more information.

  • Yes, we do offer studio hire. You can privately hire the studio for your team outside of our normal class times. The studio has 9 reformers, and there will be one instructor teaching your class. To enquire our pricing options for studio hire contact us at studiomanners@thrivepilates.nz or on the studio phone at 022 044 1612.

Classes

  • Our standard recommendation is for clients to attend ~ 6 beginner group classes prior to transitioning to intermediate level. If you would like more insight on when to make this transition, we encourage to discuss this further with the instructor(s) teaching your class(es) to seek more individualised recommendations. We also recommend speaking with your instructor 5-10 minutes before attending your first intermediate class so that we can offer more support if necessary.

    That being said, even some of our most advanced clients continue to attend beginner-level classes as a refresher – there is no limit on how many you can do!

  • Even if you have extensive experience with Reformer Pilates, we ask anyone new to Thrive to attend at least one Beginner lesson first.

    Attending Beginner classes allows us to get to know you and how you move. It helps you build a solid foundation in the fundamentals of Pilates, so when you progress to higher levels, you can perform exercises safely and effectively.

    It is important to ensure group classes are at a suitable Level for all participants. For fairness to everyone in the class, we want to give everyone the right amount of help and attention.

  • Absolutely not! Everyone’s journey will look different, and beginner classes are for everyone - even the seasoned Pilates client! As your technique improves, you’ll find even Beginner lessons are challenging thanks to your deeper understanding of the fundamentals.

  • Pilates in a private setting is the creme de la creme if you really want to learn the biomechanics of the body specific to you.

    We highly recommend attending private classes if you have any injuries, niggles or a specific focus (i.e., improving flexibility or strength). These are also a great opportunity if you’re wanting to hone in on the skills you learn during your group classes.

    Our new client introductory offer of 3 group classes and 1 private session gives clients an initial taste of what group classes versus private classes can offer, and allows clients to experience their initial session in a private setting. This may give you a better indication of whether group classes, private classes, or a mixture of both suits you and your movement goals going forward. This is also a great option for anyone who may be feeling a little nervous about going straight into a group class if they’re new to Pilates or using a reformer.

Pregnancy pilates

  • No, our regular group classes are not suitable during pregnancy, as they are not designed with the specific needs and safety considerations of pregnancy in mind.

    If you’re expecting, we kindly ask that you do not attend standard group sessions. Instead, we recommend joining our Pregnancy Reformer classes, which are tailored to support your body safely throughout each trimester. These classes focus on strength, stability, breathing, and mobility in a way that’s appropriate for pregnancy.

  • Currently, our next pregnancy Pilates block has not been announced. Please get in touch if you would like to enquire about when our next pregnancy block will run.

  • In terms of how far along women usually are when they partake in pregnancy classes - it varies. We have women who attend the classes while in their first trimester, sometimes attending right through until their due date, and sometimes postpartum too. Therefore, attending these classes is based on your personal preference and how you are feeling. We continuously run these 5-week blocks back-to-back so if you decide to keep attending these classes you can continue to do so, but please be prepared to book in advance as space is limited and likely to fill up.